Privacy policy

We respect the privacy of our newsletter subscribers and customers, those who answer our surveys, buy from us and those who fill out our questionnaires.

If you have any queries about our policy email us

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
  address
  phone number
  email address
  credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

It is our policy:

• Choice and consent. To respect the purpose for which our site visitors gave us information. We give users choice and consent over how their personal information is used, and remove names immediately upon request.
• Third party use. To not sell, rent, or loan our subscriber or customer lists to third parties for e-mail marketing. While we sell advertising in our e-mail publications to other companies, we do not allow third parties any other use of these subscriber lists.
• Unsubscriptions. To send our newsletters only to those who request them, and immediately unsubscribe those who request it. Sometimes people subscribe for their friends, and while we cannot prevent that, our welcome message to subscribers -- and every issue of our free newsletter -- explain how to subscribe. We keep our subscription lists as clean as possible to prevent obsolete e-mails to take unnecessary bandwidth.
• Cookies. To use cookies in a responsible manner to help our visitors, not snoop on them. We use cookies to help rotate banner advertising, to identify shoppers with their shopping carts, to make it easy to order a second time, to allow subscribers to store passwords in cookies if they desire, and to greet our visitors by name when they return. We do NOT collect or use this information from cookies to develop a profile about our shoppers.

   

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